Complaints and Online Dispute Resolution

We strive for high customer satisfaction and quick, amicable resolution of any misunderstandings or complaints.

1. Complaint submission procedure

The buyer may submit a complaint or claim in writing via email at urskapirc6@gmail.com. The message should include the following information:

• Order details and purchase date
• Clearly described subject of the complaint or claim
• Photographs of damages (if it concerns damage during transport or a material defect in the painting)

2. Deadline for handling complaints

The provider will confirm receipt of the complaint within 8 business days and inform the buyer of the procedure and expected resolution timeframe. The provider will make every effort to resolve any disputes amicably.

3. Out-of-court consumer dispute resolution (ODR)

In accordance with the Out-of-Court Consumer Dispute Resolution Act, the provider DEJAN PIRC S.P. declares that it does not recognize any out-of-court consumer dispute resolution (ODR) provider as competent for resolving consumer disputes that a consumer could initiate under this law.