Complaints and Dispute Resolution

We strive to maintain a high level of customer satisfaction and resolve any issues or misunderstandings quickly and amicably.

1. Filing a Complaint

Customers may submit a complaint or claim in writing via email to urskapirc6@gmail.com. Please include the following details in your message:

• Your order date and order confirmation details
• A description of the issue or defect
• Photographic evidence (particularly if the artwork was damaged in transit or shows defects)

2. Response Timeline

The provider will acknowledge receipt of your complaint within 8 business days, and will communicate the proposed resolution or request additional information if needed. We will make our best effort to resolve any dispute in a cooperative manner.

3. Out-of-Court Dispute Resolution (ADR)

In accordance with the Slovenian Out-of-Court Settlement of Consumer Disputes Act (ZIRPS), the provider DEJAN PIRC S.P. declares that it does not recognize any out-of-court consumer dispute resolution (ADR) provider as competent to resolve consumer disputes that a consumer might launch in accordance with this Act.

The European Union platform for online dispute resolution (ODR) is available to consumers via the following link: European Online Dispute Resolution Platform.